In an ideal world we would have every item in all styles and all sizes available throughout a season. In reality, sometimes certain products take us by surprise and sell really well while others which we thought would be popular get left behind. If this does occur, please get in touch with us straightaway and we will be more than happy to recommend alternatives for you.

On rare occasions an item will show as being in stock when you place your order and you will receive a confirmation of this, but when we try to locate it in our distribution centre it is no longer there. This happens more frequently during our sale when items are moving more quickly than we can keep up with. We are very sorry if this occurs and inconveniences you. It is unusual, and we keep working on ways to ensure it will happen less and less in the future.

When an item is "sold out" we have no further stock of this item due from the suppliers in the future. Orders can only be placed on items that are showing either as available or out of stock but with a future delivery date.

More information relating to this may be found under the help page entitled "You have just sent out a catalogue but the item I want in it is not in stock".