If you are not able to find the answer to your question on our help pages, you can contact us using the methods below.

Chat

Our Virtual assistant is available 24/7 to assist you anytime you need support. You can access it through the chat widget located at the bottom right of our website or below.

Should you wish to speak to one of our friendly customer service agents, they are available and ready to chat every day, from 7 days a week, 9am - 3am UK time time. We do encourage you to start with our virtual assistant, which will connect you to an agent if additional help is needed during these hours.

Phone

Our lovely Customer Services Team are available to take your calls 7 days a week, 9am - 3am UK time. The only exception is that we are closed on Christmas Day and offer limited hours on Boxing Day. Even we need a couple of days off sometimes!

USA Toll Free: 1866 797 2701

International: +44 20 8174 4100

Fax: +44 208 735 1066

Postal

If you prefer to write to us, our correspondence addresses are below:

Head Office: Cottons Centre, Cottons Lane, London, SE1 2QG, United Kingdom

Distribution Centre: CT: MK, James Way, Bletchley, Milton Keynes, MK1 1SU, United Kingdom