Our fantastic 6-month quality guarantee means you are able to return or exchange part (or all) of your order. We will always endeavour to honour any offer pricing you may have received*. We have teamed up with ReBOUND to offer easy returns – you don’t even need to tell us you’re returning! Just follow the simple instructions below and we’ll put things in order straight away

Register your return online - even if you're on the go

We know you're busy. That's why our returns portal is fully optimized, so you can register your return through your smartphone or tablet, as well as online.

Simply enter your order number and email address here to get started. Please note, if you use your zip code on our ReBOUND site, you must use the full 9 digit zip code.

Exchanging?

Make sure you enter the product code for the item you want in exchange into the correct box. Don't worry, you can also choose to have a refund if you prefer, just select that option. Please note, stock may sell out from the point of registering your return and us being able to process it. If this does happen, we apologise for the inconvenience.

Choose your local return method

We work in conjunction with your local postal service to ensure your return experience is hassle free.

Pack and send your items back to us

You'll receive a confirmation email with your label and returns form attached, so you can print it at a time suitable for you. Please note, we do not currently have a printerless option. This is temporary, and we hope to have this service restored in the coming weeks. Don't forget to enclose your returns form with your order!

Track your return, every step of the way

Your confirmation email contains details of your tracking number. You can even track this on your mobile - it's that easy

*We will deduct $9.95 USD from your return credit to cover return shipping costs, however exchanges are always free of charge.