Why have I been asked to verify my order details?

To help protect our customers from fraudulent activity, we may occasionally place an order on hold while we carry out additional security checks.

If we need to verify any information relating to your order, we'll contact you by email and ask you to get in touch with us. Please be assured that these emails are genuine and are sent to help ensure the details used to place your order are correct.

For security reasons, we can only complete these checks over the phone. If you receive one of these emails, please call us at your earliest convenience so we can verify your details and process your order.

Please note that we won't be able to progress your order until the security checks have been completed. Contacting us promptly will help avoid any unnecessary delays to your order.

Thank you for your understanding. These checks are in place to help keep your account and payment information secure.